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Best Venice Apartments Santa Croce

Santa Croce 1421 D , Venice, Italy, 30125  show map
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  • Location
  • Guest reviews
  • Facilities
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Best Venice Apartments Santa Croce

Free Wi-Fi

Free Wi-Fi in rooms

Parking
Luggage storage
24-hour services
Kitchen facilities

Kitchen

Microwave

Refrigerator

Check-in/ Check-out

Express check-in/ -out

Facilities for kids

Paid cots (on request)

No pets allowed

Overview

Best Venice Apartments Santa Croce apartment is located around 1500 meters away from St. Mark\'s Square and 1200 meters from Rialto Bridge. Guests can take advantage of tour/ticket assistance and ironing service.

The property lies 20 minutes walking distance from Venice city center. Within 50 meters from the venue, Bar Mirabar and Al Bacco Felice serve a wide selection of meals.

Marco Polo airport can be reached in 15 minutes by car.

Rooms

This property features free Wi-Fi and an iron with ironing board in rooms.

Eat & Drink

The apartment includes a kitchen complete with a microwave and a fridge.

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Hotel Reviews (3)
Write a Review
Hayley Clausner
February  2018
Appalling customer service, had to wait ages in office for key, pay to store luggage and to top it all after our friend got locked into the bathroom by a faulty lock they refused to come out to help so had to call the fire brigade. After this traumatic experience they charged us! And way to much to replace a lock and didn't offer an invoice for the work... Or even a call to see if we were ok, absolutely diabolical.
 Central location although long winded to find the office for the key then travel to the apartment with luggage (lots and lots of stairs). Clean.
 Customer service. Very uncomfortable beds, 1 rock hard pillow. Noisy area.
Average rating
4.6
Rachel
January  2018
Poor Maintenance Policy
In general: We stayed at Best Venice apartments for the Carnival I’m early Feb 2918. The apartment itself was perfect for 6 ladies and well placed for the Vaporetto on the Grand Canal. We found the offices fairly easily and checked in and went to find our accommodation. We dropped our bags and then decided to go and explore Venice. All went well. Having been up since 4am with a flight out of Luton at 7am we decided to go for supper on our way back to the apartment. Once we had eaten we went back to settle in for the evening. At about 10/10.30pm we realised one of our party was missing. It transpires that Karen was locked in one of the two bathrooms which had a sliding door and turning lock. We made several attempts to turn the lock from the outside, as did Karen from the inside as it wasn’t budging. After nearly an hour we realised that we weren’t going to get her out so we called the offices who informed us that maintenance stopped at 11pm, it was just after. They said we should call the fire brigade! We did this and were told that they would be with us shortly. Five firemen arrived and it took them at least 10 mins to open the door. By this time Karen had been locked in for over an hour. They then proceeded to remove the lock to avoid this happening again. Despite the upset to Karen and the inconvenience to us we have been charged €200 to cover the cost of the lock. This is outrageous as it was through no fault of ours that Karen was locked in. We did what we were told to do and at no point were we told that we would be liable for the faulty lock. Perhaps they would have preferred it if we had left the lock for the next unsuspecting guest to become trapped. Sadly because of this we would not book these apartments again and would advise everyone not to do so. Service: Awful customer service. Useful tips: Don’t book with them!
Average rating
6.2
Veronica Brown
February  2018
Nice apartment, not very well equipped - eg 12 espresso cups and only 2 teacups - very thin pillows, only one each.
 Good situation.
 THEIR CUSTOMER SERVICE IS APPALLING. One of our guests got trapped in the bathroom when the lock broke. I called the reception who refused to help and told me to call the fire brigade. I did this and they came and after one hour managed to free the guest. The lock was faulty so they removed it to ensure no-one else got trapped. I have now received a bill for a new lock - even though this one was faulty and I didn't remove it, the fire brigade did! They didn't even bother to follow up and see if we were ok and if the guest had been freed. This is terrible customer service and all they care about is the money. Look elsewhere for your stay in Venice!
Average rating
5.0

Facilities

General

  • Non-smoking property
  • Free Wi-Fi
  • Express check-in/ -out
  • No pets allowed

Services

  • Tours/Ticket assistance

Children

  • Paid cots (on request)

Room features

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Private bathroom
  • Bath/ Shower
  • Hair dryer

Self-catering

  • Kitchen
  • Refrigerator
  • Microwave

Media

  • Television

Policies

How to reach hotel

hotel Best Venice Apartments Santa Croce Venice location
Show big map »

Hotel Address:

Santa Croce 1421 D , Venice, Italy, 30125

Get directions
Airports
Train
  • Venice Santa Lucia Train Station
    700 ft
Restaurants
  • Bar Mirabar
    100 ft
  • Fritto & Frutta
    300 ft
Hotel information

Rooms and availability

Best Venice Apartments Santa Croce Location

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Local attractions

  • La Giudecca 1.0 mi
    VeniceItaly
  • San Michele1.4 mi
    Venetian Lagoon

Near the hotel

  • San Polo 2200 ft
    VeniceItaly
  • Canal Grande3100 ft
    Ponte della Guerra, Venice

Restaurants nearby

  • Bar Mirabar100 ft

    Address: Via S.Croce 555/A
    Phone: +39 (0)415285218

    64% likes this, based on 16 reviews

  • Al Bacco Felice600 ft

    Address: Santa Croce 197\e
    Phone: +39 041 528 7794

    66% likes this, based on 557 reviews
    Cuisine: Italian
    Price Range: USD 3 - USD 43

  • Bacareto Da Lele700 ft

    Address: Campo Dei Tolentini 183

    81% likes this, based on 431 reviews
    Cuisine: Italian

  • Fritto & Frutta300 ft

    Address: Fondamenta dei Tolentini 220
    Phone: +39 (0)41 524 6852

    76% likes this, based on 235 reviews
    Price Range: USD 2 - USD 13

  • Al Vecio Marangon400 ft

    Address: Campiello Centro Pietro
    Phone: 39 041 5235 768

    66% likes this, based on 145 reviews
    Cuisine: Italian

Hotel information
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Cities nearby

Best Venice Apartments Santa Croce Reviews

Guest reviews are submitted by our customers after their stay at Best Venice Apartments Santa Croce

5.2
Guest ratingBased on3 reviews

Rating by category:

Location
6.7
Rooms
6.7
Service
1.0
Dining
5.7

Guest reviews

  • Hayley Clausner
    February  2018
    4.6

    Appalling customer service, had to wait ages in office for key, pay to store luggage and to top it all after our friend got locked into the bathroom by a faulty lock they refused to come out to help so had to call the fire brigade. After this traumatic experience they charged us! And way to much to replace a lock and didn't offer an invoice for the work... Or even a call to see if we were ok, absolutely diabolical.

    Central location although long winded to find the office for the key then travel to the apartment with luggage (lots and lots of stairs). Clean.

    Customer service. Very uncomfortable beds, 1 rock hard pillow. Noisy area.

  • Rachel
    January  2018
    6.2

    Poor Maintenance Policy

    In general: We stayed at Best Venice apartments for the Carnival I’m early Feb 2918. The apartment itself was perfect for 6 ladies and well placed for the Vaporetto on the Grand Canal. We found the offices fairly easily and checked in and went to find our accommodation. We dropped our bags and then decided to go and explore Venice. All went well. Having been up since 4am with a flight out of Luton at 7am we decided to go for supper on our way back to the apartment. Once we had eaten we went back to settle in for the evening. At about 10/10.30pm we realised one of our party was missing. It transpires that Karen was locked in one of the two bathrooms which had a sliding door and turning lock. We made several attempts to turn the lock from the outside, as did Karen from the inside as it wasn’t budging. After nearly an hour we realised that we weren’t going to get her out so we called the offices who informed us that maintenance stopped at 11pm, it was just after. They said we should call the fire brigade! We did this and were told that they would be with us shortly. Five firemen arrived and it took them at least 10 mins to open the door. By this time Karen had been locked in for over an hour. They then proceeded to remove the lock to avoid this happening again. Despite the upset to Karen and the inconvenience to us we have been charged €200 to cover the cost of the lock. This is outrageous as it was through no fault of ours that Karen was locked in. We did what we were told to do and at no point were we told that we would be liable for the faulty lock. Perhaps they would have preferred it if we had left the lock for the next unsuspecting guest to become trapped. Sadly because of this we would not book these apartments again and would advise everyone not to do so. Service: Awful customer service. Useful tips: Don’t book with them!

  • Veronica Brown
    February  2018
    5.0

    Nice apartment, not very well equipped - eg 12 espresso cups and only 2 teacups - very thin pillows, only one each.

    Good situation.

    THEIR CUSTOMER SERVICE IS APPALLING. One of our guests got trapped in the bathroom when the lock broke. I called the reception who refused to help and told me to call the fire brigade. I did this and they came and after one hour managed to free the guest. The lock was faulty so they removed it to ensure no-one else got trapped. I have now received a bill for a new lock - even though this one was faulty and I didn't remove it, the fire brigade did! They didn't even bother to follow up and see if we were ok and if the guest had been freed. This is terrible customer service and all they care about is the money. Look elsewhere for your stay in Venice!

How to reach hotel

hotel Best Venice Apartments Santa Croce Venice location
Show big map »

Hotel Address:

Santa Croce 1421 D , Venice, Italy, 30125

Get directions
Airports
Train
  • Venice Santa Lucia Train Station
    700 ft
Restaurants
  • Bar Mirabar
    100 ft
  • Fritto & Frutta
    300 ft
Hotel information